Privacy Policy

At  Allens E-Bikes Ltd we want to make sure you know what data we collect from you, why we collect it, what we do with it and how you can ask us questions about it or exercise your rights

Allens E-Bikes Ltd is a data controller for all our customer and colleague personal data whether we collect it from you when you visit our websites, or our showroom in Leighton Buzzard 

We’d like you to read all of our privacy notice, but we understand that sometimes you know exactly what you want and just want to go straight to it, so we’ve listed below the most common things customers ask us. 

Want to contact the Data Protection Officer (the “DPO”)

You can find the contact details for the DPO at the bottom of this notice but please have a look at these FAQ’s first as they may be able to assist you with your problem.

“I would like a copy of my personal data”

No problem, this is called a “Subject Access Request” or SAR. But first we need some information from you to ensure we only disclose your personal data to you, or your representative. To make sure we have all the information from you that we need to fulfil your request, we have created a form here. The form is simple to complete, is free and allows you to access your personal data securely.

The Legal – By law we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

“I would like you to delete my personal data”

You have a right to erasure also known as the” right to be forgotten” but this doesn’t always apply. We will always review each request for erasure on a case-by-case basis. However, If you have bought something from us, we will be unable to erase your personal data because legally we have to keep records of commercial transactions for Her Majesty’s Revenue and Customs for 6 years. This data will automatically delete 6 years from the date of your last transaction with us. If you still want to ask us to delete your personal data, please follow the link here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I think you may have the wrong data about me, and I would like you to correct it”

This is your right to rectification. Tell us what you think we have that’s wrong, such as the wrong vehicle registration number, a previously owned vehicle registration number, or a booking error. We will check it and if the data we hold is wrong, we will change it. We have a duty to ensure all personal data we hold is accurate. You can ask us to rectify your data here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I would like to opt out of receiving marketing information”

Marketing emails and text messages have an opt out or unsubscribe button at the bottom of the email/text. This is the quickest and easiest way for you to unsubscribe. If you have already deleted the email or text, then you can send us a request to unsubscribe you here.

“I would like a copy of any CCTV images you may have captured of me during my recent visit to your premises”

Yes, we can do that as CCTV images are personal data, however, please be aware that we only retain CCTV images for 30 days from when they were recorded, after which they are deleted by the system and we are unable to recover them. To request a copy of your CCTV images go here.

The Legal – we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

How we collect your Data

As an essential part of our business, we collect and manage customer data. In doing so, we observe all relevant data protection legislation, and are committed to protecting and respecting customers’ privacy and rights. 

In order that you are reliably informed about how we collect, process, store and share your information, we have developed this Privacy notice. This notice also advises how you can have control over our use of your data.

 want to contact the Data Protection Officer (the “DPO”)

You can find the contact details for the DPO at the bottom of this notice but please have a look at these FAQ’s first as they may be able to assist you with your problem.

“I would like a copy of my personal data”

No problem, this is called a “Subject Access Request” or SAR. But first we need some information from you to ensure we only disclose your personal data to you, or your representative. To make sure we have all the information from you that we need to fulfil your request, we have created a form here. The form is simple to complete, is free and allows you to access your personal data securely.

The Legal – By law we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

“I would like you to delete my personal data”

You have a right to erasure also known as the” right to be forgotten” but this doesn’t always apply. We will always review each request for erasure on a case-by-case basis. However, If you have bought something from us, we will be unable to erase your personal data because legally we have to keep records of commercial transactions for Her Majesty’s Revenue and Customs for 6 years. This data will automatically delete 6 years from the date of your last transaction with us. If you still want to ask us to delete your personal data, please follow the link here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I think you may have the wrong data about me, and I would like you to correct it”

This is your right to rectification. Tell us what you think we have that’s wrong, such as the wrong vehicle registration number, a previously owned vehicle registration number, or a booking error. We will check it and if the data we hold is wrong, we will change it. We have a duty to ensure all personal data we hold is accurate. You can ask us to rectify your data here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I would like to opt out of receiving marketing information”

Marketing emails and text messages have an opt out or unsubscribe button at the bottom of the email/text. This is the quickest and easiest way for you to unsubscribe. If you have already deleted the email or text, then you can send us a request to unsubscribe you here.

If the email/text does not contain an opt out or unsubscribe button it’s because it’s a service message not a marketing message. A service message may be a reminder or an invitation to provide feedback, or a product review request. If you no longer wish to receive any communications from Halfords, then please go here.

“I would like a copy of any CCTV images you may have captured of me during my recent visit to your premises”

Yes, we can do that as CCTV images are personal data, however, please be aware that we only retain CCTV images for 30 days from when they were recorded, after which they are deleted by the system and we are unable to recover them. To request a copy of your CCTV images go here.

The Legal – we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

How we collect your Data

As an essential part of our business, we collect and manage customer data. In doing so, we observe all relevant data protection legislation, and are committed to protecting and respecting customers’ privacy and rights. Specifically, Allens Ebikes Ltd acts as “Data Controller” in respect of the information gathered and processed by this website, when customers visit one of our stores

In order that you are reliably informed about how we collect, process, store and share your information, we have developed this Privacy notice. This notice also advises how you can have control over our use of your data.

 want to contact the Data Protection Officer (the “DPO”)

You can find the contact details for the DPO at the bottom of this notice but please have a look at these FAQ’s first as they may be able to assist you with your problem.

“I would like a copy of my personal data”

No problem, this is called a “Subject Access Request” or SAR. But first we need some information from you to ensure we only disclose your personal data to you, or your representative. To make sure we have all the information from you that we need to fulfil your request, we have created a form here. The form is simple to complete, is free and allows you to access your personal data securely.

The Legal – By law we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

“I would like you to delete my personal data”

You have a right to erasure also known as the” right to be forgotten” but this doesn’t always apply. We will always review each request for erasure on a case-by-case basis. However, If you have bought something from us, we will be unable to erase your personal data because legally we have to keep records of commercial transactions for Her Majesty’s Revenue and Customs for 6 years. This data will automatically delete 6 years from the date of your last transaction with us. If you still want to ask us to delete your personal data, please follow the link here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I think you may have the wrong data about me, and I would like you to correct it”

This is your right to rectification. Tell us what you think we have that’s wrong, such as the wrong vehicle registration number, a previously owned vehicle registration number, or a booking error. We will check it and if the data we hold is wrong, we will change it. We have a duty to ensure all personal data we hold is accurate. You can ask us to rectify your data here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I would like to opt out of receiving marketing information”

Marketing emails and text messages have an opt out or unsubscribe button at the bottom of the email/text. This is the quickest and easiest way for you to unsubscribe. If you have already deleted the email or text, then you can send us a request to unsubscribe you here.

If the email/text does not contain an opt out or unsubscribe button it’s because it’s a service message not a marketing message. A service message may be a reminder or an invitation to provide feedback, or a product review request. If you no longer wish to receive any communications from Halfords, then please go here.

“I would like a copy of any CCTV images you may have captured of me during my recent visit to your premises”

Yes, we can do that as CCTV images are personal data, however, please be aware that we only retain CCTV images for 30 days from when they were recorded, after which they are deleted by the system and we are unable to recover them. To request a copy of your CCTV images go here.

The Legal – we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

How we collect your Data

As an essential part of our business, we collect and manage customer data. In doing so, we observe all relevant data protection legislation, and are committed to protecting and respecting customers’ privacy and rights. Specifically, Allens Ebikes Ltd acts as “Data Controller” in respect of the information gathered and processed by this website, when customers visit our store

In order that you are reliably informed about how we collect, process, store and share your information, we have developed this Privacy notice. This notice also advises how you can have control over our use of your data.

 want to contact the Data Protection Officer (the “DPO”)

You can find the contact details for the DPO at the bottom of this notice but please have a look at these FAQ’s first as they may be able to assist you with your problem.

“I would like a copy of my personal data”

No problem, this is called a “Subject Access Request” or SAR. But first we need some information from you to ensure we only disclose your personal data to you, or your representative. To make sure we have all the information from you that we need to fulfil your request, we have created a form here. The form is simple to complete, is free and allows you to access your personal data securely.

The Legal – By law we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

“I would like you to delete my personal data”

You have a right to erasure also known as the” right to be forgotten” but this doesn’t always apply. We will always review each request for erasure on a case-by-case basis. However, If you have bought something from us, we will be unable to erase your personal data because legally we have to keep records of commercial transactions for Her Majesty’s Revenue and Customs for 6 years. This data will automatically delete 6 years from the date of your last transaction with us. If you still want to ask us to delete your personal data, please follow the link here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I think you may have the wrong data about me, and I would like you to correct it”

This is your right to rectification. Tell us what you think we have that’s wrong, such as the wrong vehicle registration number, a previously owned vehicle registration number, or a booking error. We will check it and if the data we hold is wrong, we will change it. We have a duty to ensure all personal data we hold is accurate. You can ask us to rectify your data here.

The Legal – we have one month to respond to your request which starts from the moment you have provided proof of your identity.

“I would like to opt out of receiving marketing information”

Marketing emails and text messages have an opt out or unsubscribe button at the bottom of the email/text. This is the quickest and easiest way for you to unsubscribe. If you have already deleted the email or text, then you can send us a request to unsubscribe you here.

If the email/text does not contain an opt out or unsubscribe button it’s because it’s a service message not a marketing message.

“I would like a copy of any CCTV images you may have captured of me during my recent visit to your premises”

Yes, we can do that as CCTV images are personal data, however, please be aware that we only retain CCTV images for 30 days from when they were recorded, after which they are deleted by the system and we are unable to recover them. To request a copy of your CCTV images go here.

The Legal – we have one month to provide you with a copy of your personal data which starts from the moment you have provided proof of your identity. We may extend the time limit by a further two months if the request is complex or if we receive a number of requests from you.

How we collect your Data

As an essential part of our business, we collect and manage customer data. In doing so, we observe all relevant data protection legislation, and are committed to protecting and respecting customers’ privacy and rights. Specifically, Allens ebikes acts as “Data Controller” in respect of the information gathered and processed by this website, 

In order that you are reliably informed about how we collect, process, store and share your information, we have developed this Privacy notice. This notice also advises how you can have control over our use of your data.

Dave Allen (E-Motion Expert)
07832 120284
‭01525 837340‬
allensebikes.co.uk